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Responsible Gaming
Trino Casino operates under a Curaçao Gaming Authority licence (OGL/2024/112/0974) and a Comoros AOFA licence (ALSI-202412042-FI2), with Fortuna Games N.V. as the licensed operator.
Gambling should remain entertainment
Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment and outcomes are determined by chance or by the rules of the particular game. Previous results do not influence future results, and a winning streak does not mean that another win is due. Likewise, a loss does not mean that a win is more likely to follow.
Only gamble with money you can afford to lose after essential living costs and financial commitments have been met. Never use money set aside for rent, mortgage payments, bills, food, education or other important expenses. You should also avoid gambling with borrowed money, credit intended for necessities or funds that belong to someone else.
Before starting a session, decide how much time and money you are comfortable spending. Treat this amount as the cost of entertainment rather than an investment. When your budget or time limit has been reached, stop playing, even if you are winning or believe that a win may be close.
- Gamble only when you are in a clear state of mind.
- Do not gamble to recover losses or improve your financial situation.
- Do not treat gambling as a regular source of income.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Keep gambling separate from essential household spending.
- Remember that taking a break is always an appropriate choice.
Ways to stay in control
Planning your play in advance can help you remain in control. Consider setting a personal spending limit and a time limit before you begin. Use the responsible gambling tools available through your account, where offered, and review your settings regularly. A limit should be realistic, based on your personal circumstances and treated as a firm boundary.
Practical steps
- Decide your maximum spend before opening a game or placing a bet.
- Set a maximum session length and use a timer if helpful.
- Do not increase your limit during a session because of losses or excitement.
- Take regular breaks away from the website and other gambling activities.
- Keep a private record of gambling deposits, withdrawals, time spent and overall spending.
- Review whether gambling is affecting your budget, routine, relationships or mood.
- Talk to someone you trust about your gambling if you are finding it difficult to follow your own limits.
It can also help to remove gambling reminders when you are taking a break. Log out after playing, avoid gambling-related advertising where possible and do not keep playing open on shared or easily accessible devices. If you share finances with another person, consider discussing a household budget and making sure gambling money is not confused with money needed for joint expenses.
If you are under 18, you must not gamble. Gambling accounts must be used only by the account holder and should not be shared with another person. Parents and guardians can help by discussing online safety, using appropriate device controls and keeping payment methods secure.
Recognising when gambling may be a problem
Problem gambling can affect anyone. It is not defined only by the amount of money spent. Gambling may be becoming harmful when it takes up more time or attention than you intend, causes stress or affects other parts of your life. You do not need to wait for a serious financial loss before asking for help.
Possible warning signs
- Spending more money or time gambling than planned.
- Trying to win back money after a loss.
- Increasing your stakes to achieve the same excitement.
- Feeling restless, irritable or anxious when trying to stop.
- Thinking about gambling frequently during work, study or daily activities.
- Hiding gambling activity, losses or transactions from family and friends.
- Borrowing money, selling possessions or missing payments because of gambling.
- Arguing with people close to you about gambling.
- Neglecting work, study, health, sleep or other responsibilities.
- Gambling to escape sadness, stress, boredom or other difficult feelings.
- Feeling guilt, regret or distress after gambling but continuing to play.
- Chasing losses by depositing more or playing for longer.
If any of these signs are familiar, stop gambling and consider speaking with a qualified support service. You can also ask a trusted friend or family member to help you keep to a break or account restriction. Seeking support is a practical step, not a failure, and confidential assistance is available to people affected by gambling as well as their families.
For Australian support, look for current information through recognised government or community gambling-help services, including Gambling Help Online. These services can provide information, counselling and guidance about the options available in your state or territory. If gambling is contributing to immediate distress, a safety concern or thoughts of self-harm, contact emergency services or an appropriate crisis support service without delay.
Breaks, exclusions and support
If you feel that you need time away from gambling, take a break as soon as possible. Account tools may allow you to set a temporary restriction, reduce access or request a longer exclusion period. The available options, processes and minimum periods may vary. Review the information shown in your account and contact the relevant support team through the website if you need help understanding an available option.
A break or exclusion is most effective when you do not attempt to bypass it. Do not create another account, use another person's account or ask someone else to place bets on your behalf. Do not provide your login details or payment methods to another person. If you believe your account has been used by someone else, stop using it and follow the account security instructions provided by the website.
Protecting your account and information
- Use a strong, unique password and keep it private.
- Sign out after using a shared device.
- Keep your registered account information accurate and up to date.
- Use only payment methods that belong to you and are authorised for your use.
- Monitor account activity and raise anything unfamiliar through the available support channel.
- Do not allow another person to play through your account.
Trino Casino encourages players to make informed decisions and to ask for help early if gambling is becoming difficult to manage. Our responsible gaming information is intended to support safer choices, but it is not a substitute for financial, medical or professional counselling. If you are concerned about your gambling, pause your play and seek independent assistance.
The information on this page is general in nature and may not cover every situation. Gambling laws, support services and account options can change, so players in Australia should refer to current official sources and the information available through their account. By choosing to gamble, you should understand that losses are possible and that responsible gambling begins with knowing your limits and respecting them.