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Privacy Policy
Trino Casino operates under a Curaçao Gaming Authority licence (OGL/2024/112/0974) and a Comoros AOFA licence (ALSI-202412042-FI2), with Fortuna Games N.V. as the licensed operator.
Information we may collect
When you use Trino Casino, we may collect information that identifies you, relates to your account or helps us provide and protect our services. The information collected can vary depending on how you use the website, which services you access and whether you contact us. We seek to collect information that is reasonably necessary for these purposes.
Account and contact details
This may include your name, date of birth, residential or contact information, username, account credentials and other details provided when you register or update your account. We may also keep records of communications with you, including support enquiries, complaints, requests and information supplied to help resolve an issue.
Verification and identity information
To help confirm identity, eligibility and account ownership, we may request verification information and documents. These can include documents or details used for age, identity, address or other compliance checks. Verification information may be reviewed using internal processes or appropriate service providers. We treat these records as sensitive and apply safeguards intended to reduce unauthorised access.
Payment and transaction records
We may collect records about deposits, withdrawals, gameplay-related transactions and other account activity. Payment providers may process payment details on our behalf. Depending on the payment method, we may receive limited payment information, transaction references, status information and other details needed to confirm or manage a transaction. We do not need to receive or retain all payment card information to provide payment services.
Device, usage and cookie data
When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and information about how the website is used. We may also use cookies and similar technologies to remember preferences, support account functions, maintain security, understand website performance and improve the player experience.
How we use information
We use personal information for purposes connected with operating Trino Casino and providing services to players. The main purposes may include the following:
- Creating, maintaining and administering your player account.
- Processing account activity, deposits, withdrawals and other requested transactions.
- Confirming your identity, age, eligibility and account ownership.
- Carrying out security, anti-fraud, anti-money-laundering and risk management checks.
- Detecting, investigating and preventing suspicious, unlawful, abusive or unauthorised activity.
- Providing customer support, responding to questions and managing complaints or disputes.
- Sending service messages about your account, transactions, security, website changes or other operational matters.
- Sending marketing communications where permitted and where you have provided consent or another valid basis applies.
- Personalising and improving website content, functionality, performance and security.
- Understanding general usage patterns through aggregated or otherwise suitably protected information.
- Meeting legal, regulatory, tax, accounting, responsible gambling and other compliance obligations.
- Establishing, exercising or defending legal rights and responding to lawful requests.
We may combine information collected from your account, website use, support interactions and transactions where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by law, or where we have explained the purpose and obtained any consent that may be needed.
Marketing choices
You may be able to choose whether to receive promotional communications. You can usually unsubscribe by using the instructions in a marketing message or by contacting us. Even if you opt out of marketing, we may still send important non-promotional messages relating to your account, transactions, security or the operation of the website.
Sharing, security and retention
We may share relevant information with organisations that help us operate the website and provide services. These may include payment and identity verification providers, technology and hosting providers, customer support services, fraud prevention services, professional advisers and other suppliers acting on our instructions. Information may also be disclosed where necessary to protect players, the website or our rights, to investigate suspected misconduct, or to comply with a lawful request or legal obligation.
Where information is shared with a service provider, we expect it to be handled only for appropriate purposes and with suitable confidentiality and security measures. Some providers may process information in another country. Where this occurs, reasonable steps are taken to support the protection of personal information in accordance with applicable requirements.
Keeping information secure
We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, interference, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their login details, use a secure device and contact support promptly if they suspect unauthorised account activity.
How long information is kept
We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, business records and legal compliance. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to any applicable legal, security or technical requirements.
Cookies
Cookies are small files or similar technologies placed on your device when you visit a website. Trino Casino may use them to keep the website working, remember settings, support login and security functions, measure performance and improve services. Some cookies may be provided by third parties that assist with website operation or analytics. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed or another lawful basis applies, and withdrawing consent to marketing communications. Withdrawing consent does not affect processing that was carried out before the withdrawal or processing that is permitted or required on another lawful basis.
How to exercise your rights
To make a privacy or data request, contact support@trinocasino-online.top. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to verify your identity and protect your account before providing information or making changes. This helps prevent personal information from being disclosed to the wrong person.
- Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
- Correction: ask us to correct, complete or update information that is inaccurate or out of date.
- Deletion: ask us to delete your information where it is no longer required or where applicable requirements allow deletion.
- Marketing consent: withdraw consent to promotional communications or ask us to stop using your information for marketing.
A request may not always be fulfilled in full. For example, we may need to retain particular records to meet legal obligations, protect the security of the website, prevent fraud, resolve a dispute or establish and defend legal claims. If we cannot take the requested action, we will aim to explain the reason in general terms.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or privacy requirements. The updated version will be made available on this page, together with its effective date where appropriate. We encourage players to review this page periodically. If a change is significant, we may provide an additional notice through the website or another suitable channel.