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Betting Rules
Trino Casino operates under a Curaçao Gaming Authority licence (OGL/2024/112/0974) and a Comoros AOFA licence (ALSI-202412042-FI2), with Fortuna Games N.V. as the licensed operator.
1. General betting principles
By placing a bet with Trino Casino, you confirm that you are legally permitted to use online gambling services in your location and that the information provided to your account is accurate and current. You must use your own account and must not allow another person to access it or place bets on your behalf. Trino Casino may ask you to complete identity, age, location or payment checks before accepting or settling activity.
These rules apply to bets made through the website, mobile services or any other approved platform offered by Trino Casino. Individual games, betting markets and promotions may have additional rules. If a game or market includes specific instructions, those instructions apply to the relevant activity and should be read before a bet is placed.
- You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location.
- You are responsible for checking that your account, selected game, stake, odds, market and any other bet details are correct before confirming a bet.
- A bet is generally treated as accepted only when it has been recorded by Trino Casino and an appropriate confirmation is shown in your account or transaction history.
- You should keep your account login details secure and notify Trino Casino promptly if you believe your account has been accessed without permission.
- You must not use the service for unlawful activity, fraudulent conduct, money laundering, collusion, manipulation or any other prohibited purpose.
The availability of a game or market does not guarantee that it will remain available. Trino Casino may suspend, restrict or remove games, markets or account access where required for operational, legal, security or responsible gambling reasons. Any action taken will be handled in accordance with the applicable terms and relevant requirements.
Account and player responsibility
Players are responsible for reviewing their balance, bet history and account notifications. If you notice an unfamiliar transaction, incorrect account information or another concern, stop using the affected account and raise the issue through the available support process. You should not attempt to resolve an account discrepancy by making further bets. You are also responsible for ensuring that your device, internet connection and software are suitable for accessing the service.
2. Placing, changing and cancelling bets
Before confirming a bet, check the stake, selection, price or odds, potential return where displayed, and any applicable terms. Once submitted, a bet may be processed immediately. A request to change or cancel a bet is not guaranteed and may not be possible after acceptance, after an event or game has started, or once the relevant result is available.
If a technical interruption occurs while you are placing a bet, do not assume that the bet failed. First check your account balance, open bets and transaction history. A bet may have been accepted even if a confirmation page did not load correctly. You should contact support through the available channel if the status remains unclear.
- Select the game, event, market or betting option you wish to use.
- Enter or choose your stake and review the displayed bet information carefully.
- Confirm the bet only after checking that the details are correct.
- Allow the website to display a confirmation or record the transaction in your account.
- Keep the bet reference or transaction record where one is provided.
Trino Casino may reject or void a bet where it was submitted in error, was affected by an obvious technical or pricing error, breached these rules, involved an ineligible account, or cannot be fairly or accurately processed. Where a bet is rejected, it should not be treated as accepted. Where a bet is voided, the relevant stake and account treatment will be handled under the applicable terms.
Errors and unusual activity
An obvious error may include an incorrect price, duplicated market, incorrect game information, a system display problem or another mistake that a reasonable player would recognise as abnormal. Trino Casino may correct or review such activity. The review may include account records, game logs, payment information, device information and other relevant data, subject to the Privacy Policy and applicable law.
You must not knowingly take advantage of a technical fault, incorrect display, delayed update or other error. If you identify a possible error, stop using the affected feature and report the issue through the available support process. Trino Casino may suspend related activity while the matter is investigated.
3. Results, settlement and account records
Bets are settled using the result or outcome recognised by the relevant game, event, market or authorised information source. Results may be subject to confirmation, correction or review. If an official result is changed, found to be incorrect or affected by an administrative error, Trino Casino may update the settlement where permitted by the applicable rules.
The settlement of a bet depends on its type and the rules displayed when the bet was placed. Some bets may be settled as wins, losses, pushes, voids or another outcome described in the relevant game or market information. Where a market has special conditions, those conditions should be checked before betting.
- A winning bet is settled according to the applicable odds, prize calculation or game rules.
- A losing bet does not qualify for a return unless a specific rule provides otherwise.
- A void bet is treated according to the relevant voiding rule and may result in the stake being returned or otherwise adjusted.
- A bet affected by an abandoned, postponed, interrupted or incomplete event may be settled under the special rules for that market.
- Where a game result or transaction is disputed, the records held in Trino Casino systems may be used to investigate the matter.
Your account history may show deposits, withdrawals, stakes, returns, adjustments, bonuses where applicable, and other account activity. You should review these records regularly. Displayed balances and transaction histories may be updated after a short processing period or following a review. A balance does not remove the right to correct an error or reverse activity that was processed incorrectly.
Disputes and reviews
If you believe a bet was settled incorrectly, raise the issue as soon as reasonably possible and provide the relevant bet reference, date, game or market and a clear description of the concern. Trino Casino may request additional information to verify the account and investigate the matter. Reviews are conducted using available records and the relevant rules. If a concern cannot be resolved directly, further complaint or external review options may be available under the applicable terms or legal framework.
Players should retain relevant screenshots, confirmations and transaction references where practical. Information supplied during a review must be accurate and complete. Deliberately misleading information, repeated abusive complaints or attempts to interfere with an investigation may result in account restrictions under the applicable terms.
4. Responsible and fair betting
Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only bet what you can afford to lose, set a budget before you play and take regular breaks. Never chase losses, borrow money to gamble, or continue playing because you feel pressure to win back previous stakes.
- Set personal spending and time limits before starting.
- Keep gambling separate from essential household expenses.
- Do not gamble when upset, tired, affected by alcohol or affected by other substances.
- Use available account controls, time-outs or self-exclusion options if gambling is becoming difficult to manage.
- Talk to someone you trust or seek professional support if gambling is causing financial, personal or emotional problems.
Trino Casino may apply responsible gambling checks or restrictions where activity suggests that additional support may be appropriate. Account limits, cooling-off periods, self-exclusion and other tools may be available, subject to the options offered through the service. A player who chooses self-exclusion or a time-out must not create or use another account to avoid that restriction.
Fair use and compliance
You must not interfere with the operation of the website, use automated systems without permission, exploit a vulnerability, manipulate a game, coordinate with other players improperly or take advantage of a known error. Activity that appears suspicious, fraudulent or inconsistent with fair play may be reviewed, restricted or reported where appropriate.
These Betting Rules may be updated from time to time to reflect changes to games, technology, legal requirements or operating procedures. The current version published on the website applies to future activity unless another effective date is stated. If you have questions about a particular bet, review the relevant game rules and contact Trino Casino through the support options shown on the website.