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Trino Casino Terms & Conditions
Trino Casino operates under a Curaçao Gaming Authority licence (OGL/2024/112/0974) and a Comoros AOFA licence (ALSI-202412042-FI2), with Fortuna Games N.V. as the licensed operator.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Trino Casino website, related platforms and gambling services made available through those platforms. They form a legal agreement between you and the operator of the relevant service. If you do not accept these terms, you must not use the website or open an account.
The terms may be updated from time to time to reflect changes to the services, legal requirements, security practices or business operations. The current version will apply from the date it is published, unless a different effective date is stated. You should review this page regularly. Continued use of Trino Casino after an update indicates acceptance of the revised terms.
You are responsible for ensuring that your use of Trino Casino is permitted under the laws that apply to you. Online gambling rules can differ between Australian states and territories and may also depend on your location, age and personal circumstances. Do not access or use the services where doing so would be unlawful.
Eligibility
- You must be at least 18 years old to create an account or use real-money gambling services.
- You must provide accurate, current and complete information when registering and whenever the operator requests an update.
- You must use the services only for your own personal use and not on behalf of another person, business or organisation.
- You must not use the website if you are self-excluded, restricted from gambling or otherwise prohibited from using the services.
- You must not access the services from a location where online gambling is restricted or unlawful.
2. Accounts, verification and security
You may generally hold only one personal account unless the operator expressly permits otherwise. Duplicate, linked or misleading accounts may be restricted, suspended or closed. If you believe that you have created more than one account by mistake, you should stop using the additional account and contact the operator through the available support channel.
The operator may carry out identity, age, address, payment, source-of-funds and other checks. These checks help protect customers, prevent fraud, support responsible gambling and meet applicable legal or regulatory obligations. You may be asked to provide documents or information before using certain features, making a withdrawal or continuing to use the account.
You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from the operator's own error or another circumstance required by law. Do not share your password, allow another person to use your account or leave an active session accessible to others. Tell the operator promptly if you suspect unauthorised access, inaccurate account activity or a security issue.
You must not use false information, impersonate another person, interfere with security controls, manipulate the website or use software designed to gain an unfair advantage. The use of bots, automated systems, fraudulent payment methods, stolen credentials or other deceptive conduct is prohibited. The operator may investigate suspected breaches and take action while an investigation is in progress.
3. Deposits, withdrawals and game play
Available payment methods, minimum and maximum amounts, processing requirements and any applicable fees will be shown on the website or during the relevant transaction. You should use a payment method held in your own name and ensure that the information supplied is accurate. A transaction may be declined, delayed or reversed where it cannot be verified, is not supported or appears unusual.
You should only deposit money that you can afford to lose. Funds must not be obtained through unlawful activity, credit that you cannot repay or a payment method belonging to another person. The operator may request further information before accepting deposits or processing withdrawals. A withdrawal may require completion of account verification and any applicable play-through or transaction checks disclosed at the time.
Games are provided for entertainment. Results are determined by the relevant game rules and, where applicable, randomised systems. You are responsible for checking the rules, stake options and any displayed information before confirming a bet. Once a bet has been accepted, it generally cannot be changed or cancelled except where the game rules, technical issues or applicable law provide otherwise.
If a technical fault, communication failure, pricing error or other system issue affects a game or transaction, the operator may correct the error and take reasonable steps to restore the position that would have applied without the error. Where a game result cannot be confirmed reliably, the operator may void or review the affected play in accordance with its procedures and applicable requirements.
Promotions and bonuses
Promotions, bonuses, free plays and other offers are subject to separate terms displayed with the relevant offer. These terms may include eligibility requirements, expiry dates, wagering conditions, game restrictions, maximum values, deposit requirements and withdrawal rules. You should read the offer terms before participating. Where promotion terms conflict with these general terms, the specific promotion terms will apply to the extent of the conflict.
4. Responsible gambling, privacy and service availability
Trino Casino supports responsible gambling. Gambling should be treated as entertainment rather than a way to earn money, recover losses or resolve financial difficulties. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for essentials. Avoid gambling when affected by alcohol, drugs, strong emotions or financial pressure.
- Use available deposit, loss, wagering or session controls where offered.
- Request a temporary break or account closure if gambling no longer feels enjoyable or controlled.
- Do not chase losses or increase stakes to try to recover money.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- Keep gambling accounts and payment methods private, particularly from children and other vulnerable people.
Information about you is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Personal information may be collected and used for account administration, identity checks, payments, customer support, security, fraud prevention, responsible gambling measures, legal compliance and service improvement. By using the services, you acknowledge that information may need to be shared with payment providers, verification services, professional advisers or authorities where permitted or required.
The website may be unavailable from time to time because of maintenance, upgrades, technical failures, telecommunications problems or circumstances outside the operator's reasonable control. The operator does not guarantee that the services will always be uninterrupted, error-free or available on every device. You are responsible for maintaining a suitable device, internet connection and security software.
Suspension and closure
The operator may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal compliance, suspected fraud, a breach of these terms or protection of the services and customers. Where appropriate and lawful, you may be informed of the reason. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances leading to the action.
5. Liability, complaints and general provisions
To the extent permitted by law, the operator is not responsible for losses caused by your failure to protect account information, use of an unsupported device, interruption to your internet connection, unauthorised access caused by your actions, inaccurate information supplied by you or your unlawful use of the services. Nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.
You must not copy, modify, distribute, reverse engineer or commercially exploit the website or its content without permission. Trino Casino branding, text, graphics, software and other materials may be protected by intellectual property rights. You may use the website only for its intended personal purpose and in accordance with these terms.
If you have a question or complaint, raise it through the customer support channel made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. The operator may request further details and will handle complaints under its applicable procedures.
These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights available to Australian consumers. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a right immediately does not waive that right. These terms, together with any linked policies and specific offer terms, form the agreement governing your use of Trino Casino.
If you need clarification about these Terms & Conditions, review the support and policy information available on the Trino Casino website before using the services. By continuing to access or use the website, you confirm that you have had an opportunity to read and understand the applicable terms.